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Our Terms of Service refer to a Payment Provider and an Identity Provider. These are the providers we use today. If we change either, we'll update this page and give you notice first, as the Terms set out.
Payment Provider
Stripe Payments Australia Pty Ltd (ACN 160 180 343)
Takes hire payments and bonds, holds and releases bond holds, issues refunds, and pays owners through Stripe Connect. Card details go straight to Stripe; we never see or store your full card number.
Identity Provider
Stripe (Stripe Identity)
Checks the identity document and selfie you provide when you verify your account, and tells us whether the check passed.
How we handle the information these providers process is in our Privacy Policy.