Terms of Service · v2026-09-15-draft
The deal, plainly.
What Gear Envy is
A marketplace where Sydney locals rent creator gear from each other. We run the platform — payments, the photo record, the dispute process — but the rental agreement is between renter and owner.
The bond
Each owner sets a bond on their listing. It's a temporary pre-authorisation hold on the renter's card, released after the gear comes back in good condition. It is captured only for a documented damage or non-return claim, as set out under Damage handling below. A cancelled booking never captures it.
Damage handling
Every booking carries an owner-set refundable bond hold. Any accidental damage is handled through a documented claims process, backed by the photo evidence both sides take at handover. It is a platform feature, not an insurance product.
Regulated gear and lawful use
You are responsible for meeting every legal requirement that applies to the gear you hire and to how you use it. For drones that means CASA's rules on registration, operator accreditation and where and how you fly; for other gear it means whatever licence, permit or rule applies to its use. You must not use hired gear unlawfully. The declaration you make about drone use when you book is recorded on the booking, and unlawful use is a breach of these terms and of the hire agreement.
Fees
Owners pay a 15% commission on completed bookings — they keep 85% of their listed price. Renters pay a 5% service fee on the hire price, which covers payments, ID verification and support. The full breakdown shows before you commit, always.
Cancellations
Each owner picks a cancellation tier per listing — Flexible, Moderate or Strict — shown before you book. Exact refund terms are being finalised: the current state is here.
Staying on-platform
Messages are screened for contact details and off-platform payment hints. Outside a booking there's no bond, no claims process and no reviews — for either side.
Version 2026-09-15-draft · Acceptance of this version is logged with timestamp and IP at signup (BRD requirement). Privacy Policy →