Contact & support

Reach a human at Gear Envy

Three channels, each with a clear owner. Pick the one that matches the question — it gets to the right person faster than a general inbox.

General support

hello@gearenvy.com.au

Account help, listing questions, payment or bond questions, anything that isn't a privacy complaint. We answer inside 1 business day during the soft launch.

Open your mail app →

Privacy complaints

privacy@gearenvy.com.au

Privacy Act 1988 (Cth) complaints only. This is the channel our Privacy Policy names under Australian Privacy Principle 1.4. We acknowledge inside 5 business days and respond inside 30 calendar days. That is our commitment to you. It is not a statutory deadline: under the Privacy Act, 30 days is the period you are generally expected to allow us before the OAIC will take the complaint on.

If we can't resolve your complaint, you can escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au/privacy/privacy-complaints. The OAIC generally expects you to raise the complaint with us first and allow us 30 days, though it can take a complaint on sooner at its discretion.

Open your mail app →

Accessibility feedback

accessibility@gearenvy.com.au

WCAG 2.2 AA feedback, keyboard / screen-reader issues, anything that makes Gear Envy harder to use for a person with a disability. Same 5-day acknowledgement / 30-day response window as privacy.

Open your mail app →

Bond disputes. If you're a renter facing a partial bond capture and the in-app claim review didn't resolve it, email hello@gearenvy.com.au with the booking reference. We treat bond disputes as a support escalation, not a privacy complaint — the privacy channel is for handling of your personal information, not the substance of a claim.

No phone support during soft launch. We answer email faster than phone at this stage — the team is small and async. Phone support lands with the first post-launch hire.