Cancellation policy
Life happens. Here's the plan.
Every Gear Envy listing carries a cancellation tier the owner picks — you'll always see it on the listing before you book, never buried in terms afterwards.
Flexible
The easy-going one
For owners happy to roll with changed plans. Exact refund terms being finalised.
Moderate
The middle ground
Balances the renter's changed plans against the owner's blocked-out calendar. Exact refund terms being finalised.
Strict
The committed one
For high-demand kit where a cancelled weekend is a real loss to the owner. Exact refund terms being finalised.
Details coming soon.The refund percentages and timelines behind each tier are being finalised in a dedicated policy session — we're not publishing numbers until they're settled. What won't change: the tier is set by the owner per listing, shown upfront, and no-shows and late returns are covered by the same policy work.
What we can tell you today
- The tier on the listing is the tier that applies — owners can't change it after you've booked.
- If an owner's 24-hour response window lapses on a Request to Book, the request auto-cancels and you're never charged.
- The bond is only ever a temporary pre-authorisation hold — a cancelled booking never captures it.
- Final terms will be published here before launch, and linked from every listing.